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Research Gaps on Public Service Delivery:

, In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance,
Lopes, Nuno Vasco ; Soares, Delfina Sá ; Nielsen, Morten Meyerhoff. - p. 465-474 , 2017
Link: https://dl.acm.org/doi/10.1145/3047273.3047388