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Voice of Customer : A Tone-based Analysis System for Onl..:

, In: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems,
Liu, Xiaotong ; Xu, Anbang ; Sinha, Vibha. - p. 1-6 , 2018
Link: https://dl.acm.org/doi/10.1145/3170427.3188454