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Complaint Handling Training VR System using Customer Agent:

, In: Proceedings of the 2019 6th International Conference on Biomedical and Bioinformatics Engineering,
Fujita, Satoru ; Wang, Donghao ; Okawara, Kazuki. - p. 148-152 , 2019
Link: https://dl.acm.org/doi/10.1145/3375923.3375951