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A suppport strategy for users of a campus-wide local area n..:

, In: Proceedings of the 16th annual ACM SIGUCCS Conference on User Services,
Poltz, Stphen M. ; Smith, Scott W. ; Ballowe, David W. - p. 387-392 , 1988
Link: https://dl.acm.org/doi/10.1145/62548.62663