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Service design tool: How to use the ERRC decision model for..:
Chang, Chun-An
;
Chou, Chun-Juei
https://dl.designresearchsociety.org/drs-conference-papers/drs2022/researchpapers/22. , 2022
Link:
https://dl.designresearchsociety.org/drs-conference-pa..
RT Journal T1 <Title>Service design tool: How to use the ERRC decision model for service designer to prioritize touchpoints</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftdesignresearch:oai:dl.designresearchsociety.org:drs-conference-papers-2820&Exemplar=1&LAN=DE A1 Chang, Chun-An A1 Chou, Chun-Juei PB DRS Digital Library YR 2022 K1 ERRC decision model K1 touchpoint K1 customer experience K1 four actions framework K1 Art and Design JF https://dl.designresearchsociety.org/drs-conference-papers/drs2022/researchpapers/22 LK http://dx.doi.org/https://dl.designresearchsociety.org/drs-conference-papers/drs2022/researchpapers/22 DO https://dl.designresearchsociety.org/drs-conference-papers/drs2022/researchpapers/22 SF ELIB - SuUB Bremen
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