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The impact of negative emotions and relationship quality on..:
Jiahua Wei
;
Yi Lian
;
Lei Li
...
http://www.sciencedirect.com/science/article/pii/S2405844023001263. , 2023
Link:
https://doi.org/10.1016/j.heliyon.2023.e12919
RT Journal T1 <Title>The impact of negative emotions and relationship quality on consumers' repurchase intention: An empirical study based on service recovery in China's online travel agencies</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftdoajarticles:oai:doaj.org_article:231f0ce53888412d887aec02fe82ddfd&Exemplar=1&LAN=DE A1 Jiahua Wei A1 Yi Lian A1 Lei Li A1 Zhizeng Lu A1 Qiu Lu A1 Wenhui Chen A1 Hualong Dong PB Elsevier YR 2023 K1 OTA K1 Service recovery K1 Negative emotion K1 Relationship quality K1 Consumers' repurchase intention K1 Science (General) K1 Q1-390 K1 Social sciences (General) K1 H1-99 JF http://www.sciencedirect.com/science/article/pii/S2405844023001263 LK http://dx.doi.org/https://doi.org/10.1016/j.heliyon.2023.e12919 DO https://doi.org/10.1016/j.heliyon.2023.e12919 SF ELIB - SuUB Bremen
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