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1 Ergebnisse
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Service Quality : A Mediator of Customer Complaint Behaviou..:
Osarenkhoe, Aihie
;
Komunda, Mabel Birungi
;
Byarugaba, Jotham Mbiito
Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage : From Regional Development to Global Growth, IBIMA 2015, p. 2685-2702. , 2015
Link:
http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-20649
RT Journal T1 <Title>Service Quality : A Mediator of Customer Complaint Behaviour and Customer Loyalty</Title> UL https://suche.suub.uni-bremen.de/peid=base-fthoegskolangaev:oai:DiVA.org:hig-20649&Exemplar=1&LAN=DE A1 Osarenkhoe, Aihie A1 Komunda, Mabel Birungi A1 Byarugaba, Jotham Mbiito PB Högskolan i Gävle, Företagsekonomi; Makerere University Business School, Kampala, Uganda YR 2015 K1 customer complaint behaviour K1 service quality K1 customer loyalty K1 Uganda K1 mobile phone companies K1 mobile phone subscribers K1 Economics and Business K1 Ekonomi och näringsliv JF Proceedings of the 26th International Business Information Management Association Conference - Innovation Management and Sustainable Economic Competitive Advantage : From Regional Development to Global Growth, IBIMA 2015, p. 2685-2702 LK http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-20649 DO http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-20649 SF ELIB - SuUB Bremen
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