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1 Ergebnisse
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The demand-what-you-want strategy to service recovery : Ach..:
Kron, Nathalie
;
Björkman, Jesper
;
Ek, Peter
...
Journal of service theory and practice, 2055-6225, 2023, 33:7, s. 73-93. , 2023
Link:
http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-42802
RT Journal T1
The demand-what-you-want strategy to service recovery : Achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
UL https://suche.suub.uni-bremen.de/peid=base-fthoegskolangaev:oai:DiVA.org:hig-42802&Exemplar=1&LAN=DE A1 Kron, Nathalie A1 Björkman, Jesper A1 Ek, Peter A1 Pihlgren, Micael A1 Mazraeh, Hanan A1 Berggren, Benny A1 Sörqvist, Patrik PB Högskolan i Gävle, Företagsekonomi; Högskolan i Gävle, Avdelningen för ekonomi; Emerald YR 2023 K1 Anchoring effect K1 Compensation K1 Customer satisfaction K1 Demand-what-you-want K1 Precision effect K1 Service failure K1 Service recovery K1 Business Administration K1 Företagsekonomi JF Journal of service theory and practice, 2055-6225, 2023, 33:7, s. 73-93 LK http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-42802 DO http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-42802 SF ELIB - SuUB Bremen
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