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1 Ergebnisse
1
Can Efficacious Service Recovery Enable Retention of Compla..:
Komunda, Mabel Birungi
;
Osarenkhoe, Aihie
Journal of Service Science and Management, 1940-9893, 2023, 16:06, s. 670-693. , 2023
Link:
http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-43644
RT Journal T1
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
UL https://suche.suub.uni-bremen.de/peid=base-fthoegskolangaev:oai:DiVA.org:hig-43644&Exemplar=1&LAN=DE A1 Komunda, Mabel Birungi A1 Osarenkhoe, Aihie PB Högskolan i Gävle, Företagsekonomi; Department of Marketing and International Business, Makerere University Business School, Kampala, Uganda.; Scientific Research YR 2023 K1 Mobile Telephone Company K1 Customer Complaint Behaviour K1 Customer Loyalty K1 Service Recovery K1 Service Quality K1 Firm Responses K1 Business Administration K1 Företagsekonomi JF Journal of Service Science and Management, 1940-9893, 2023, 16:06, s. 670-693 LK http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-43644 DO http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-43644 SF ELIB - SuUB Bremen
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