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1 Ergebnisse
1
When do customers get what they expect? Understanding the a..:
Johannes Habel
;
Sascha Alavi
;
Christian Schmitz
..
2134/33437. , 2016
Link:
https://figshare.com/articles/journal_contribution/Whe..
RT Journal T1
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
UL https://suche.suub.uni-bremen.de/peid=base-ftloughboroughun:oai:figshare.com:article_9501170&Exemplar=1&LAN=DE A1 Johannes Habel A1 Sascha Alavi A1 Christian Schmitz A1 Janina-Vanessa Schneider A1 Jan Wieseke YR 2016 K1 Business and Management not elsewhere classified K1 Service expectations K1 Customer satisfaction K1 Information processing K1 Ability to evaluate K1 Motivation to evaluate JF 2134/33437 LK http://dx.doi.org/https://figshare.com/articles/journal_contribution/When_do_customers_get_what_they_expect_Understanding_the_ambivalent_effects_of_customers_service_expectations_on_satisfaction/9501170 DO https://figshare.com/articles/journal_contribution/When_do_customers_get_what_they_expect_Understanding_the_ambivalent_effects_of_customers_service_expectations_on_satisfaction/9501170 SF ELIB - SuUB Bremen
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