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1 Ergebnisse
1
Towards a circumplex typology of customer service experienc..:
Sahhar, Yasin
;
Loohuis, Raymond
;
Henseler, Jörg
2055-6225. , 2021
Link:
http://hdl.handle.net/10362/111517
RT Journal T1
Towards a circumplex typology of customer service experience management practices ; a dyadic perspective
UL https://suche.suub.uni-bremen.de/peid=base-ftnewulisboa:oai:run.unl.pt:10362_111517&Exemplar=1&LAN=DE A1 Sahhar, Yasin A1 Loohuis, Raymond A1 Henseler, Jörg YR 2021 K1 B2B knowledge-intensive services K1 Critical events K1 Customer journey K1 Customer service experience management K1 Dyadic perspective K1 Ethnographic study K1 Strategy and Management JF 2055-6225 LK http://hdl.handle.net/10362/111517 DO http://hdl.handle.net/10362/111517 SF ELIB - SuUB Bremen
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