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1 Ergebnisse
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Molding the Behavior of Aggressive Customers : Case Study o..:
Getnet, Hailu Tekeher
;
Malik, Muhammad Rizwan
http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59603. , 2012
Link:
http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59603
RT Journal T1
Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden
UL https://suche.suub.uni-bremen.de/peid=base-ftumeauniv:oai:DiVA.org:umu-59603&Exemplar=1&LAN=DE A1 Getnet, Hailu Tekeher A1 Malik, Muhammad Rizwan PB Företagsekonomi YR 2012 K1 Hotel industry K1 Emotional labor K1 Aggression K1 Anger K1 Customer service K1 Employees (CSEs) K1 Business Administration K1 Företagsekonomi JF http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59603 LK http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59603 DO http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59603 SF ELIB - SuUB Bremen
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