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EXAMINING THE ANTECEDENTS OF COCREATED SERVICE RECOVERY AND..:
Floriano, Mikaela Daiane Prestes
https://periodicos.univali.br/index.php/ra/article/view/19108/11472. , 2023
Link:
https://periodicos.univali.br/index.php/ra/article/vie..
RT Journal T1
EXAMINING THE ANTECEDENTS OF COCREATED SERVICE RECOVERY AND ITS RELATIONSHIP WITH CUSTOMER SATISFACTION ; EXAMINAR LOS ANTECEDENTES DE LA RECUPERACIÓN DE SERVICIOS CREADOS CONJUNTAMENTE Y SU RELACIÓN CON LA SATISFACCIÓN DEL CONSUMIDOR ; EXAMINANDO OS ANTECEDENTES DA RECUPERAÇÃO DE SERVIÇO COCRIADA E SUA RELAÇÃO COM A SATISFAÇÃO DO CONSUMIDOR
UL https://suche.suub.uni-bremen.de/peid=base-ftunivaleitajai:oai:ojs.periodicos.univali.br:article_19108&Exemplar=1&LAN=DE A1 Floriano, Mikaela Daiane Prestes PB Universidade do Vale do Itajaí YR 2023 K1 Participação inicial K1 Satisfação K1 Engajamento K1 Atribuição de falha K1 Initial Involvement K1 Satisfaction K1 Engagement K1 Attribution of Failure K1 Participación inicial K1 Satisfacción K1 Compromiso K1 Atribución de fallas JF https://periodicos.univali.br/index.php/ra/article/view/19108/11472 LK http://dx.doi.org/https://periodicos.univali.br/index.php/ra/article/view/19108 DO https://periodicos.univali.br/index.php/ra/article/view/19108 SF ELIB - SuUB Bremen
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