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"I can't get no satisfaction":measuring student satisfactio..:

Senior, Carl ; Moores, Elisabeth ; Burgess, Adrian P
https://publications.aston.ac.uk/id/eprint/30887/1/Student_satisfaction_in_the_age_of_a_consumerist_higher_education.pdf.  , 2017
Link: https://publications.aston.ac.uk/id/eprint/30887/