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A systematic review of indicators for evaluating the effect..:

Pedrosa, Glauco Vitor ; Kosloski, Ricardo Ajax Dias ; Menezes, Vitor Gomes de...
PEDROSA, Glauco Vitor et al. A systematic review of indicators for evaluating the effectiveness of digital public services. Information, v. 11, n. 10, 472, 2020. DOI: https://doi.org/10.3390/info11100472. Disponível em: https://www.mdpi.com/2078-2489/11/10/472. Acesso em: 08 mar. 2021..  , 2020