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1 Ergebnisse
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Knowledge management, customer satisfaction and organizatio..:
Brito, Elisabeth
;
Pais, Leonor
;
dos Santos, Nuno Rebelo
.
Brito, E., Pais, L., dos Santos, N. R., & Figueiredo, C. (2020). Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities. International Journal of Quality & Reliability Management, 37(3), 451-469. https://doi.org/10.1108/IJQRM-10-2018-0281. , 2020
Link:
http://hdl.handle.net/10174/30468
RT Journal T1 <Title>Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftunivevora:oai:dspace.uevora.pt:10174_30468&Exemplar=1&LAN=DE A1 Brito, Elisabeth A1 Pais, Leonor A1 dos Santos, Nuno Rebelo A1 Figueiredo, Cláudia PB Emerald YR 2020 K1 customer satisfaction K1 knowledge management K1 quality management K1 organizational image K1 public administration K1 quality certification JF Brito, E., Pais, L., dos Santos, N. R., & Figueiredo, C. (2020). Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities. International Journal of Quality & Reliability Management, 37(3), 451-469. https://doi.org/10.1108/IJQRM-10-2018-0281 LK http://hdl.handle.net/10174/30468 DO http://hdl.handle.net/10174/30468 SF ELIB - SuUB Bremen
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