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Efeitos do controle nas intenções comportamentais dos consu..:
Pacheco, Natália Araújo
;
Santos, Cristiane Pizzutti dos
;
Lunardo, Renaud
Revista de administração de empresas. São Paulo. Vol. 52, n. 5 (set./out. 2012), p. 502-516. , 2012
Link:
http://hdl.handle.net/10183/193895
RT Journal T1 <Title>Efeitos do controle nas intenções comportamentais dos consumidores insatisfeitos ; The effects of control on dissatisfied consumers' behavioral intentions ; Efectos del control en las intenciones comportamentales de los consumidores insatisfechos</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftunivfrgs:oai:www.lume.ufrgs.br:10183_193895&Exemplar=1&LAN=DE A1 Pacheco, Natália Araújo A1 Santos, Cristiane Pizzutti dos A1 Lunardo, Renaud YR 2012 K1 Control K1 Co-production K1 Information K1 Refund K1 Dissatisfaction K1 Satisfação do consumidor K1 Consumidor K1 Controle comportamental K1 Coproducción K1 Información K1 Reembolso K1 Insatisfacción JF Revista de administração de empresas. São Paulo. Vol. 52, n. 5 (set./out. 2012), p. 502-516 LK http://hdl.handle.net/10183/193895 DO http://hdl.handle.net/10183/193895 SF ELIB - SuUB Bremen
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