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1 Ergebnisse
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Organização do trabalho e controle em teleatendimento: o ca..:
Ricci, Marlucy Godoy
RICCI, Marlucy Godoy. The work organization in the call center area: the collection case. 2010. 170 f. Tese (Doutorado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2010.. , 2010
Link:
https://repositorio.ufscar.br/handle/ufscar/3356
RT Journal T1 <Title>Organização do trabalho e controle em teleatendimento: o caso de uma empresa de cobrança ; The work organization in the call center area: the collection case</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftunivfsaocarlos:oai:repositorio.ufscar.br:ufscar_3356&Exemplar=1&LAN=DE A1 Ricci, Marlucy Godoy PB Universidade Federal de São Carlos; BR; UFSCar; Programa de Pós-Graduação em Engenharia de Produção - PPGEP YR 2010 K1 Engenharia de produção K1 Tecnologia - serviços de informação K1 Trabalho (Organização) K1 ENGENHARIAS::ENGENHARIA DE PRODUCAO JF RICCI, Marlucy Godoy. The work organization in the call center area: the collection case. 2010. 170 f. Tese (Doutorado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2010. LK http://dx.doi.org/https://repositorio.ufscar.br/handle/ufscar/3356 DO https://repositorio.ufscar.br/handle/ufscar/3356 SF ELIB - SuUB Bremen
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