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Service quality in banks: insights from the brazilian exper..:

Bellini, Carlo Gabriel Porto ; Lunardi, Guilherme Lerch ; Henrique, Jorge Luiz
BELLINI, Carlo Gabriel Porto; LUNARDI, Guilherme Lerch; HENRIQUE, Jorge Luiz. Service quality in banks: insights from the brazilian experience. Journal of Internet Banking and Commerce, v. 10, n. 3, p. 1-6, 2005. Disponível em: . Acesso em: 03 set. 2015..  , 2005