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1 Ergebnisse
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I'm Not a Chatbot: An Empirical Investigation of Humanized ..:
Cheng, Huai-Tzu
;
Pan, Yang
Proceedings of the 54th Hawaii International Conference on System Sciences. , 2021
Link:
http://hdl.handle.net/10125/71123
RT Journal T1 <Title>I'm Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftunivhawaiimano:oai:scholarspace.manoa.hawaii.edu:10125_71123&Exemplar=1&LAN=DE A1 Cheng, Huai-Tzu A1 Pan, Yang YR 2021 K1 Crowd-based Platforms K1 customer complaint K1 customer service K1 difference-in-differences K1 natural experiment K1 social media JF Proceedings of the 54th Hawaii International Conference on System Sciences LK http://hdl.handle.net/10125/71123 DO http://hdl.handle.net/10125/71123 SF ELIB - SuUB Bremen
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