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"You Really Shouldn't Have!" Coping with failed gift experi..:

Branco-Illodo, Ines ; Heath, Teresa ; Tynan, Caroline
Branco-Illodo I, Heath T & Tynan C (2020) "You Really Shouldn't Have!" Coping with failed gift experiences. European Journal of Marketing, 54 (4), pp. 857-883. https://doi.org/10.1108/EJM-05-2018-0309.  , 2020