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Determining service improvement priority in a zoological pa..:
Sukwadi, Ronald
;
Yang, Ching-Chow
Sukwadi, Ronald; Yang, Ching-Chow. Determining service improvement priority in a zoological park. "Journal of Industrial Engineering and Management", Abril 2014, vol. 7, núm. 1, p. 1-20.. , 2014
Link:
http://hdl.handle.net/2099/14481
RT Journal T1 <Title>Determining service improvement priority in a zoological park</Title> UL https://suche.suub.uni-bremen.de/peid=base-ftupcatalunyair:oai:upcommons.upc.edu:2099_14481&Exemplar=1&LAN=DE A1 Sukwadi, Ronald A1 Yang, Ching-Chow PB OmniaScience YR 2014 K1 Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat K1 Zoos -- Quality control K1 SERVQUAL K1 Refined Kano model K1 SEM K1 Service attributes K1 Improvement priority K1 Parcs zoològics -- Control de qualitat JF Sukwadi, Ronald; Yang, Ching-Chow. Determining service improvement priority in a zoological park. "Journal of Industrial Engineering and Management", Abril 2014, vol. 7, núm. 1, p. 1-20. LK http://hdl.handle.net/2099/14481 DO http://hdl.handle.net/2099/14481 SF ELIB - SuUB Bremen
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