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1 Ergebnisse
1
Linking error management practices with call center employe..:
Afsar, Bilal
;
Ali, Zeeshan
;
Dost, Mir
.
gbv-ppn:1040928528. , 2017
Link:
http://hdl.handle.net/10419/188288
RT Journal T1
Linking error management practices with call center employees' helping behaviors and service recovery performance
UL https://suche.suub.uni-bremen.de/peid=base-ftzbwkiel:oai:econstor.eu:10419_188288&Exemplar=1&LAN=DE A1 Afsar, Bilal A1 Ali, Zeeshan A1 Dost, Mir A1 Safdar, Umar PB Lahore: Johar Education Society, Pakistan (JESPK) YR 2017 K1 ddc:330 K1 error management K1 service recovery performance K1 perceived coworker support K1 perceived supervisor support K1 helping behaviors JF gbv-ppn:1040928528 LK http://hdl.handle.net/10419/188288 DO http://hdl.handle.net/10419/188288 SF ELIB - SuUB Bremen
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