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Business Process Management (BPM) 2011 – Status quo und Zuk..:

Minonne, Clemente ; Colicchio, Carlo ; Keller, Thomas.
https://digitalcollection.zhaw.ch/bitstream/11475/1026/1/3433_Business-Process-Management_OA.pdf.  , 2011
Link: https://zenodo.org/record/3337970