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The impact of waiting on customer‐instigated service time: ..:
Ilk, Noyan
;
Shang, Guangzhi
Journal of Operations Management. 68 (2022) 5 - p. 487-514 , 2022
Link:
https://doi.org/10.1002/joom.1199
RT Journal T1 <Title>The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1002_joom.1199&Exemplar=1&LAN=DE A1 Ilk, Noyan A1 Shang, Guangzhi PB Wiley YR 2022 SN 0272-6963 SN 1873-1317 JF Journal of Operations Management VO 68 IS 5 SP 487 OP 514 LK http://dx.doi.org/https://doi.org/10.1002/joom.1199 DO https://doi.org/10.1002/joom.1199 SF ELIB - SuUB Bremen
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