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Cognitive work analysis: The study of work, actors, and act..:

Mai, Jens‐Erik ; Albrechtsen, Hanne ; Fidel, Raya.
Proceedings of the American Society for Information Science and Technology.  41 (2004)  1 - p. 582-583 , 2004
Link: https://doi.org/10.1002/meet.1450410187