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Applying software process modeling to improve customer supp..:
Raninen, Anu
;
Merikoski, Helena
;
Ahonen, Jarmo J.
.
Journal of Software: Evolution and Process. 27 (2015) 4 - p. 274-293 , 2015
Link:
https://doi.org/10.1002/smr.1713
RT Journal T1 <Title>Applying software process modeling to improve customer support processes</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1002_smr.1713&Exemplar=1&LAN=DE A1 Raninen, Anu A1 Merikoski, Helena A1 Ahonen, Jarmo J. A1 Beecham, Sarah PB Wiley YR 2015 SN 2047-7473 SN 2047-7481 JF Journal of Software: Evolution and Process VO 27 IS 4 SP 274 OP 293 LK http://dx.doi.org/https://doi.org/10.1002/smr.1713 DO https://doi.org/10.1002/smr.1713 SF ELIB - SuUB Bremen
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