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A Data-Driven Design Framework for Customer Service Chatbot:

, In: Design, User Experience, and Usability. Design Philosophy and Theory; Lecture Notes in Computer Science,
Hwang, Shinhee ; Kim, Beomjun ; Lee, Keeheon - p. 222-236 , 2019
Link: https://doi.org/10.1007/978-3-030-23570-3_17