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Factors Affecting Customer Service Engagement – Six Cases A..:

, In: Proceedings of ICETIT 2019; Lecture Notes in Electrical Engineering,
Agarwal, Ankita ; Kar, Arpan Kumar ; Ilavarasan, P. Vigneswara - p. 775-784 , 2019
Link: https://doi.org/10.1007/978-3-030-30577-2_69