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Emerging Risks in Contact Center Sector: A Review:

, In: Occupational and Environmental Safety and Health II; Studies in Systems, Decision and Control,
Delgado-Martínez, Pilar ; Nieto-Hernández, Alba ; Pérez-Mira, Ventura... - p. 765-773 , 2020
Link: https://doi.org/10.1007/978-3-030-41486-3_82