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The Positive Impacts of Using the Service Design Approach f..:

, In: Proceedings of IDEAS 2019; Smart Innovation, Systems and Technologies,
Silva, Giovanna ; Gaspar, Ricardo ; Facó, Júlio Francisco Blumetti. - p. 126-135 , 2020
Link: https://doi.org/10.1007/978-3-030-55374-6_13