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Empowering Recommender Systems in ITSM: A Pipeline Referenc..:

, In: Lecture Notes in Computer Science; Design Science Research for a New Society: Society 5.0,
Reinhard, Philipp ; Li, Mahei Manhai ; Dickhaut, Ernestine.. - p. 279-293 , 2023
Link: https://doi.org/10.1007/978-3-031-32808-4_18