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1 Ergebnisse
1
Can Chatbot Anthropomorphism and Empathy Mitigate the Impac..:
, In:
Wisdom, Well-Being, Win-Win; Lecture Notes in Computer Science
,
Tang, Jian
;
Wang, Yunran
;
Zhou, Xinxue
.. - p. 84-95 , 2024
Link:
https://doi.org/10.1007/978-3-031-57850-2_7
RT T1 <cTitle>Wisdom, Well-Being, Win-Win; Lecture Notes in Computer Science</cTitle>: T1 <Title>Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1007_978-3-031-57850-2_7&Exemplar=1&LAN=DE A1 Tang, Jian A1 Wang, Yunran A1 Zhou, Xinxue A1 Guo, Jiayan A1 Li, Chenguang PB Springer Nature Switzerland YR 2024 SP 84 OP 95 LK http://dx.doi.org/https://doi.org/10.1007/978-3-031-57850-2_7 DO https://doi.org/10.1007/978-3-031-57850-2_7 SF ELIB - SuUB Bremen
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