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To Err is Bot, Not Human: Asymmetric Reactions to Chatbot S..:

, In: Lecture Notes in Business Information Processing; E-Business. New Challenges and Opportunities for Digital-Enabled Intelligent Future,
Tan, Aibo ; Jiang, Caihong ; Zhu, Yan - p. 396-407 , 2024
Link: https://doi.org/10.1007/978-3-031-60324-2_33