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Customer Acceptance of AI in Service Encounters: Understand..:

, In: Handbook of Service Science, Volume II; Service Science: Research and Innovations in the Service Economy,
Ostrom, Amy L. ; Fotheringham, Darima ; Bitner, Mary Jo - p. 77-103 , 2018
Link: https://doi.org/10.1007/978-3-319-98512-1_5