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Modelling a Complex Human Centre Queuing System for Enhanci..:

, In: Proceedings of the International Conference on Data Engineering 2015 (DaEng-2015); Lecture Notes in Electrical Engineering,
Abdul Majid, Mazlina ; Zamli, Kamal Z. ; Adam Ibrahim Fakhreldin, Mohammed - p. 383-391 , 2019
Link: https://doi.org/10.1007/978-981-13-1799-6_40