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A framework for strategic service management:
Kellogg, Deborah L.
;
Nie, Winter
Journal of Operations Management. 13 (1995) 4 - p. 323-337 , 1995
Link:
https://doi.org/10.1016/0272-6963(95)00036-4
RT Journal T1 <Title>A framework for strategic service management</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_0272-6963(95)00036-4&Exemplar=1&LAN=DE A1 Kellogg, Deborah L. A1 Nie, Winter PB Wiley YR 1995 SN 0272-6963 SN 1873-1317 JF Journal of Operations Management VO 13 IS 4 SP 323 OP 337 LK http://dx.doi.org/https://doi.org/10.1016/0272-6963(95)00036-4 DO https://doi.org/10.1016/0272-6963(95)00036-4 SF ELIB - SuUB Bremen
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