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Improving service quality: Learning from manufacturing:
Mefford, Robert N.
International Journal of Production Economics. 30-31 (1993) - p. 399-413 , 1993
Link:
https://doi.org/10.1016/0925-5273(93)90108-w
RT Journal T1 <Title>Improving service quality: Learning from manufacturing</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_0925-5273(93)90108-w&Exemplar=1&LAN=DE A1 Mefford, Robert N. PB Elsevier BV YR 1993 SN 0925-5273 JF International Journal of Production Economics VO 30-31 SP 399 OP 413 LK http://dx.doi.org/https://doi.org/10.1016/0925-5273(93)90108-w DO https://doi.org/10.1016/0925-5273(93)90108-w SF ELIB - SuUB Bremen
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