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Applying GRA and QFD to Improve Library Service Quality:
Chen, Yen-Ting
;
Chou, Tsung-Yu
The Journal of Academic Librarianship. 37 (2011) 3 - p. 237-245 , 2011
Link:
https://doi.org/10.1016/j.acalib.2011.02.016
RT Journal T1 <Title>Applying GRA and QFD to Improve Library Service Quality</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.acalib.2011.02.016&Exemplar=1&LAN=DE A1 Chen, Yen-Ting A1 Chou, Tsung-Yu PB Elsevier BV YR 2011 SN 0099-1333 JF The Journal of Academic Librarianship VO 37 IS 3 SP 237 OP 245 LK http://dx.doi.org/https://doi.org/10.1016/j.acalib.2011.02.016 DO https://doi.org/10.1016/j.acalib.2011.02.016 SF ELIB - SuUB Bremen
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