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1 Ergebnisse
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Customer complaints monitoring with customer review data an..:
Kim, Juram
;
Lim, Chiehyeon
Advanced Engineering Informatics. 49 (2021) - p. 101304 , 2021
Link:
https://doi.org/10.1016/j.aei.2021.101304
RT Journal T1
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses
UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.aei.2021.101304&Exemplar=1&LAN=DE A1 Kim, Juram A1 Lim, Chiehyeon PB Elsevier BV YR 2021 SN 1474-0346 JF Advanced Engineering Informatics VO 49 SP 101304 LK http://dx.doi.org/https://doi.org/10.1016/j.aei.2021.101304 DO https://doi.org/10.1016/j.aei.2021.101304 SF ELIB - SuUB Bremen
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