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1 Ergebnisse
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Effectiveness of error management training in the hospitali..:
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
.
International Journal of Hospitality Management. 79 (2019) - p. 78-88 , 2019
Link:
https://doi.org/10.1016/j.ijhm.2018.12.009
RT Journal T1 <Title>Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2018.12.009&Exemplar=1&LAN=DE A1 Yao, Sheng A1 Wang, Xingyu A1 Yu, Heyao A1 Guchait, Priyanko PB Elsevier BV YR 2019 SN 0278-4319 JF International Journal of Hospitality Management VO 79 SP 78 OP 88 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2018.12.009 DO https://doi.org/10.1016/j.ijhm.2018.12.009 SF ELIB - SuUB Bremen
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