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Why and when witnessing uncivil behavior leads observers to..:
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
International Journal of Hospitality Management. 82 (2019) - p. 91-100 , 2019
Link:
https://doi.org/10.1016/j.ijhm.2019.03.019
RT Journal T1 <Title>Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2019.03.019&Exemplar=1&LAN=DE A1 Karabas, Ismail A1 Joireman, Jeff A1 Kim, Shinhye PB Elsevier BV YR 2019 SN 0278-4319 JF International Journal of Hospitality Management VO 82 SP 91 OP 100 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2019.03.019 DO https://doi.org/10.1016/j.ijhm.2019.03.019 SF ELIB - SuUB Bremen
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