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1 Ergebnisse
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Customer mistreatment and service performance: A self-consi..:
Park, Jeongdoo
;
Kim, Hyun Jeong
International Journal of Hospitality Management. 86 (2020) - p. 102367 , 2020
Link:
https://doi.org/10.1016/j.ijhm.2019.102367
RT Journal T1 <Title>Customer mistreatment and service performance: A self-consistency perspective</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2019.102367&Exemplar=1&LAN=DE A1 Park, Jeongdoo A1 Kim, Hyun Jeong PB Elsevier BV YR 2020 SN 0278-4319 JF International Journal of Hospitality Management VO 86 SP 102367 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2019.102367 DO https://doi.org/10.1016/j.ijhm.2019.102367 SF ELIB - SuUB Bremen
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