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Managing emotional labor for service quality: A cross-level..:
Wang, Chung-Jen
International Journal of Hospitality Management. 88 (2020) - p. 102396 , 2020
Link:
https://doi.org/10.1016/j.ijhm.2019.102396
RT Journal T1 <Title>Managing emotional labor for service quality: A cross-level analysis among hotel employees</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2019.102396&Exemplar=1&LAN=DE A1 Wang, Chung-Jen PB Elsevier BV YR 2020 SN 0278-4319 JF International Journal of Hospitality Management VO 88 SP 102396 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2019.102396 DO https://doi.org/10.1016/j.ijhm.2019.102396 SF ELIB - SuUB Bremen
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