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Human staff vs. service robot vs. fellow customer: Does it ..:
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
International Journal of Hospitality Management. 87 (2020) - p. 102501 , 2020
Link:
https://doi.org/10.1016/j.ijhm.2020.102501
RT Journal T1 <Title>Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2020.102501&Exemplar=1&LAN=DE A1 Ho, Ting Hin A1 Tojib, Dewi A1 Tsarenko, Yelena PB Elsevier BV YR 2020 SN 0278-4319 JF International Journal of Hospitality Management VO 87 SP 102501 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2020.102501 DO https://doi.org/10.1016/j.ijhm.2020.102501 SF ELIB - SuUB Bremen
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