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Dealing with customer incivility: The effects of managerial..:
Baker, Melissa A.
;
Kim, Kawon
International Journal of Hospitality Management. 87 (2020) - p. 102503 , 2020
Link:
https://doi.org/10.1016/j.ijhm.2020.102503
RT Journal T1 <Title>Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2020.102503&Exemplar=1&LAN=DE A1 Baker, Melissa A. A1 Kim, Kawon PB Elsevier BV YR 2020 SN 0278-4319 JF International Journal of Hospitality Management VO 87 SP 102503 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2020.102503 DO https://doi.org/10.1016/j.ijhm.2020.102503 SF ELIB - SuUB Bremen
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