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Interactive voice response systems: The double-edged sword ..:
Hacikara, Ahmet
International Journal of Hospitality Management. 112 (2023) - p. 103463 , 2023
Link:
https://doi.org/10.1016/j.ijhm.2023.103463
RT Journal T1 <Title>Interactive voice response systems: The double-edged sword of AI and the culture of hospitality in healthcare</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2023.103463&Exemplar=1&LAN=DE A1 Hacikara, Ahmet PB Elsevier BV YR 2023 SN 0278-4319 JF International Journal of Hospitality Management VO 112 SP 103463 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2023.103463 DO https://doi.org/10.1016/j.ijhm.2023.103463 SF ELIB - SuUB Bremen
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