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The effect of customer incivility on employees' turnover in..:
Pu, Bo
;
Sang, Wenyuan
;
Ji, Siyu
..
International Journal of Hospitality Management. 118 (2024) - p. 103665 , 2024
Link:
https://doi.org/10.1016/j.ijhm.2023.103665
RT Journal T1 <Title>The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.ijhm.2023.103665&Exemplar=1&LAN=DE A1 Pu, Bo A1 Sang, Wenyuan A1 Ji, Siyu A1 Hu, Jiajing A1 Phau, Ian PB Elsevier BV YR 2024 SN 0278-4319 JF International Journal of Hospitality Management VO 118 SP 103665 LK http://dx.doi.org/https://doi.org/10.1016/j.ijhm.2023.103665 DO https://doi.org/10.1016/j.ijhm.2023.103665 SF ELIB - SuUB Bremen
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