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Joint effect of service recovery types and times on custome..:
Jin, Dan
;
Nicely, Annmarie
;
Fan, Alei
.
Journal of Hospitality and Tourism Management. 38 (2019) - p. 149-158 , 2019
Link:
https://doi.org/10.1016/j.jhtm.2019.01.005
RT Journal T1 <Title>Joint effect of service recovery types and times on customer satisfaction in lodging</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jhtm.2019.01.005&Exemplar=1&LAN=DE A1 Jin, Dan A1 Nicely, Annmarie A1 Fan, Alei A1 Adler, Howard PB Elsevier BV YR 2019 SN 1447-6770 JF Journal of Hospitality and Tourism Management VO 38 SP 149 OP 158 LK http://dx.doi.org/https://doi.org/10.1016/j.jhtm.2019.01.005 DO https://doi.org/10.1016/j.jhtm.2019.01.005 SF ELIB - SuUB Bremen
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