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1 Ergebnisse
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How online service recovery reviews influence behavioral in..:
Chang, Kuo-Chien
;
Cheng, Yi-Sung
Journal of Hospitality and Tourism Management. 46 (2021) - p. 440-455 , 2021
Link:
https://doi.org/10.1016/j.jhtm.2021.01.014
RT Journal T1 <Title>How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1016_j.jhtm.2021.01.014&Exemplar=1&LAN=DE A1 Chang, Kuo-Chien A1 Cheng, Yi-Sung PB Elsevier BV YR 2021 SN 1447-6770 JF Journal of Hospitality and Tourism Management VO 46 SP 440 OP 455 LK http://dx.doi.org/https://doi.org/10.1016/j.jhtm.2021.01.014 DO https://doi.org/10.1016/j.jhtm.2021.01.014 SF ELIB - SuUB Bremen
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